CSS Soft Tech
Privacy Policy
At CSS Soft Tech, we are committed to protecting the privacy and personal information of our clients and website visitors. This Privacy Policy outlines how we collect, use, and protect your information when you use our website or engage with our services.
What information do we collect?
We may collect personal information such as your name, email address, phone number, and billing information when you sign up for our services or contact us through our website. We may also collect information about your use of our website, such as your IP address, browser type, and operating system.
How do we use your information?
We use your personal information to provide you with the services you have requested and to communicate with you about our services. We may also use your information to improve our website and services, to personalize your experience, and to send you marketing communications about our products and services.
We do not sell, rent, or share your personal information with third parties for their marketing purposes. We may, however, share your information with our trusted partners and service providers who assist us in delivering our services to you.
How do we protect your information?
We use industry-standard security measures to protect your personal information from unauthorized access, use, or disclosure. We regularly review and update our security procedures to ensure that your information is protected at all times.
Cookies and tracking technologies
We may use cookies and other tracking technologies to collect information about your use of our website and services. Cookies are small data files that are stored on your device and allow us to remember your preferences and personalize your experience. You can disable cookies in your browser settings, but this may affect the functionality of our website and services.
Your rights
You have the right to access, update, and delete your personal information at any time. You can also opt-out of receiving marketing communications from us by following the instructions in the communication.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes to this Privacy Policy by posting the updated policy on our website.
Contact us
If you have any questions or concerns about our Privacy Policy or our practices regarding your personal information, please contact us at privacy@csssofttech.com.
CSS Softtech - Gnext Chat Privacy Policy
Effective Date: May 31, 2025
1. Introduction
Welcome to Gnext Chat, your WhatsApp API CRM solution, operated by CSS Softtech ("we," "us," or "our"). This Privacy Policy describes how we collect, use, process, store, and disclose information, including personal data, when you ("Client," "You," or "Your") use our website at www.gnextchat.com, our Gnext Chat CRM platform, and any related services (collectively, the "Services").
We are committed to protecting privacy and handling data in a transparent and secure manner. By accessing or using our Services, you agree to the collection and use of information in accordance with this policy.
2. Our Roles in Data Processing
- As a Data Controller: For our direct clients' data.
- As a Data Processor: For your end-customers' data handled through Gnext Chat.
3. Information We Collect (As Data Controller - About Our Clients)
3.1. Information You Provide Directly to Us
- Account & Registration Information
- Contact & Support Information
- Marketing & Communication Preferences
3.2. Information We Collect Automatically
- Usage Data
- Tracking & Cookies Data
4. How We Use the Information
- To Provide and Maintain Our Services
- To Improve and Develop Our Services
- For Communication & Marketing
- For Legal and Compliance Purposes
5. Information We Process on Your Behalf (As Data Processor - About Your End-Customers)
5.1. Types of Customer Data Processed
- WhatsApp Conversation Data
- Customer Contact Information
- Interaction Data
5.2. How We Process Customer Data
- Based on your instructions
- To deliver the Services
- Not used for our own purposes
5.3. Platform Data (from Meta Platforms, Inc.)
Data handled as per WhatsApp Business API terms and Meta's policies.
6. Sharing and Disclosure of Information
- With Service Providers
- With Meta Platforms, Inc.
- For Business Transfers
- For Legal Requirements
- With Your Consent
7. Data Retention
Client and Customer Data is retained as required by our policy or applicable law.
8. Data Security
We implement strong safeguards (e.g., encryption, access control) to protect all data.
9. Your Data Protection Rights
Rights include access, rectification, erasure, restriction, objection, and portability. Contact us at support@gnextchat.com.
10. Children's Privacy
Services are not for those under 18. We do not knowingly collect data from children.
11. International Data Transfer
Data may be transferred to and processed in India by CSS Softtech.
12. Links to Other Sites
We are not responsible for third-party privacy policies or practices.
13. Changes to This Privacy Policy
We may update this policy. Check this page for updates.
14. Contact Us
- Email: support@gnextchat.com
- Website: www.gnextchat.com/contact
- Mail: CSS Softtech, Nashik, Maharashtra, India, 422101