CSS Softtech
Gnext Chat — WhatsApp CRM
Engage your leads, execute broadcast campaigns, and automate customer support at scale. Gnext Chat is a professional SaaS-based WhatsApp Marketing CRM designed to connect seamlessly with the official WhatsApp Business API. Operate inside a single unified inbox, run smart campaigns, and deploy AI chatbots to close deals faster.
What is Gnext Chat?
Gnext Chat is a cloud-based WhatsApp Business API CRM platform engineered to help businesses manage volume chat communications. Built on scalable SaaS infrastructure, it bypasses the limits of personal WhatsApp accounts, enabling your business to send bulk marketing templates without blocks, assign conversations to multiple customer service representatives, and integrate AI bots to resolve inquiries 24/7.
Core SaaS Features
Gnext Chat provides powerful tools:
• Shared Multi-Agent Inbox: Log multiple agents into a single phone number, route chats, and collaborate with private internal notes.
• Broadcasting & Campaigns: Import contacts and send bulk marketing templates with personalized parameters, images, and interactive buttons.
• AI Chatbot Integrations: Train and deploy intelligent AI bots to qualify leads, answer FAQs, and route complex tickets to live agents.
• API & Webhook Connectors: Instantly sync leads with Shopify, WooCommerce, custom CRMs, n8n, and Zapier configurations.
How it Works: Setup Process
1. Account Creation: Register on GnextChat.com and complete the Meta Business verification.
2. Number Activation: Connect your business phone number to the official Meta WhatsApp Cloud API.
3. Dashboard Configuration: Set up custom agent seats, import contacts, and organize profile tags.
4. Automation Configuration: Configure automated welcome sequences, out-of-office replies, and AI response parameters.
5. Campaign Launch: Upload message templates, schedule broadcast deliveries, and analyze real-time campaign statistics.
SaaS Plan & Pricing Tiers
| Plan | Monthly Subscription | Ideal For | Key Deliverables |
|---|---|---|---|
| Starter SaaS | $29 / mo | Startups & Small Teams | 1 active number, 1,000 monthly active contacts, unlimited broadcasts, shared inbox for 3 agents. |
| Growth CRM | $59 / mo | Scaling Sales & Shops | 2 active numbers, 5,000 contacts, campaign scheduling, shared inbox for 10 agents, AI bot integration, webhook connections. |
| Enterprise Scale | $129 / mo | High-volume Corporations | Unlimited numbers, 15,000+ active contacts, custom agent counts, advanced AI lead scoring, priority SLA support. |
| Get Started with Gnext Chat — WhatsApp Marketing CRM | |||
Frequently Asked Questions (FAQs)
Q: What is the difference between standard WhatsApp Business and official WhatsApp API?
A: The standard mobile app limits connections to 4 web sessions and blocks automated bulk broadcast messaging. Official Meta WhatsApp API allows unlimited concurrent agent logins, broadcast campaigns without blocks, and custom web API integrations.
Q: Are Meta conversation fees included in the subscription pricing?
A: No. Your subscription covers platform dashboard features, AI capabilities, and integrations. WhatsApp template conversation charges are billed directly by Meta through your Meta Business Manager account.
Q: Can we migrate our existing WhatsApp Business number to Gnext Chat?
A: Yes. You can activate your existing phone number on the API. Note that the number must be deleted from your mobile WhatsApp application first, as a number cannot run on both the standard mobile app and the Cloud API simultaneously.
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