Cancellation & Refund Policy

At CSS Softtech, we strive to ensure a seamless experience for our customers. We understand that circumstances may arise where you need to cancel or request a refund for our services. Please take a moment to review our policy regarding cancellations and refunds:

Cancellation Policy

1. Service Cancellation: If you wish to cancel a service with CSS Softtech, please contact us at least 24 hours before the scheduled start of the service. Cancellations made within 24 hours may be subject to fees or charges.
2. Software Subscription Cancellation: For software subscription plans, customers can cancel their subscription at any time. However, refunds for the unused portion of the subscription may not be applicable unless specified in the subscription terms.
3. Project Cancellation: In the case of project-based services, any cancellation request will be evaluated based on the work completed and resources utilized up to the cancellation point. Partial refunds may be provided at the discretion of CSS Softtech.

Refund Policy

1. Eligibility: Refunds are issued based on the type of service purchased and the circumstances of the request. Not all services are eligible for refunds.
2. Refund Process: Upon approval of a refund request, CSS Softtech will process the refund within a specified timeframe. Refunds will typically be issued using the same method of payment used for the original transaction.
3. Non-Refundable Items: Certain services or products may be non-refundable. These include downloadable software, personalized/customized services, or services explicitly marked as non-refundable at the time of purchase.

Contact Us

For any questions, concerns, or to initiate a cancellation or refund request, please reach out to our customer support team at support@csssofttech.com. Our team will assist you promptly and guide you through the necessary steps.

Policy Updates

CSS Softtech reserves the right to modify or update this Cancellation & Refund Policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website.

By using our services, you agree to abide by the terms and conditions outlined in this policy.